Palmacea and value and respect your privacy. Palmacea concerns and ensures the privacy and security of your personal information. Following Palmacea explains the security policy (the “Policy”).

This Policy describes the personal information we collect about you, how and why we use the information. What security steps are taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information.


Palmacea collects information about you to improve shopping experience, and to inform you about promotions, products and services. We collect personal information from you such us name, telephone, address, e-mail, billing address, shipping address and credit card information. It is maintained in private files in our secure server and our system.

This information is provided when you register and account on our site, place and order or when you participate in different promotions, surveys or contest. Also from the pages you access, your purchase information or when you contact us.

The personal data and account information can be updated by logging on to and clicking in your account.


The personal information collected by Palmacea will be subject to analysis for purposes of improving the business strategy of site, supported by tools of business intelligence and data mining, acquire knowledge that allow prospective for purposes of prediction, classification, and segmentation.

The analysis of the information and value-added to this will be done with strict respect for the rights of users and consumers, whom would find a web site that meets the needs of supply and demand of products via the Internet. The registration of personal data in our web portal expressly authorized to receive promotional information by Palmacea or

We also may use the information collected in the following ways:

To fulfill your order.
For marketing initiatives.
To improve your shopping experience.
To send you necessary order-related messages such as order confirmation and shipment confirmation notices.
To monitor traffic patterns and statistics.
To improve our website design and the products and services we offer.
To contact you if necessary.
To communicate about promotions, products, prices and services.


We do not share credit card information with third parties except if it is necessary to proceed your payment or to confirm any information.
We may share your information when we work together with another company to offer or provide products, services, contests, or promotions to our customers.
We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Tendencias Promoda S.A.S or others.
We may share your information for marketing purposes.


The need to provide security for economic transactions that are carried out in our web site requires the full identification of the people who purchase products through the needed data for the delivery of the same and the prevention of fraud.

The personal data and account information can be update by logging on to and clicking in your account.

During the registration process does not ask for credit card information or debit; this will only be requested at the time of purchasing products for the software or payment gateway – online payments, who comply with the safety measures required by the entities stations of this type of cards and means of payment.


Palmacea reports timely the people who have an interest in registering on our web site for making transactions through it, that the provision of the requested data is their entire responsibility, reason by which these must be truthful and reliable.

Users and consumers will be responsible for any inaccurate, false or untrue data. Any damage that could be caused by these should indemnify Palmacea or third parties.

The person who registers with other personal data will be responsible for the sanctions that the Colombian law establishes.


If you no longer wish to receive Palmacea products, catalogues or wish list, please contact Palmacea customer service. Please provide your exact name, postal address, and email address so that your request can be effectively processed. It may take up to 90 days in order for your information to be completely removed from our list.


Palmacea may update, modify this Policy. Any change made will be posted here. If you do not agree to this Policy, please do not use the web site. Although, if you use this web site it indicates your acceptance to the Policy and the permission to collect information from you. For any additional information please contact us.