Where is my order?
For the United States: Hello! Track your order is very simple, go to https://www.fedex.com/es-us/tracking.html and enter your tracking number. It is a number that we sent in the last confirmation email
For Europe: Hello! Track your order is very simple, go to https://www.fedex.com/en-gb/tracking.html and enter your tracking number. It is a number that we sent in the last confirmation email
How can I cancel an order?
To cancel an order you must contact us through WhatsApp +57 3506740964 or email firstname.lastname@example.org, notifying your request.
In case it has already been sent, we cannot cancel your order.
If I did not get what I ordered, what can I do?
It is very important to us that you get satisfied with your purchase! In case the product you bought did not work for you, you can send it to us at Palmacea´s office.
The costs of return and new shipping must be paid by the customer.
Excuse us! Notify us what happened through WhatsApp 3506740964 or email us at Ventas@palmacea.com.co and we will solve it as soon as possible
Costs and shipping time
The average time for international deliveries is 8 to 15 days
On www.palmacea.com.co you can pay with Paypal or PayU, which allows you to pay with credit cards.
Our products have a three-month guarantee from the date of purchase. The product must not be modified by the buyer or altered from its original state. It must also be in good condition and clean.
How can I register?
Registering is very simple. On top of www.palmacea.com.co, there is an icon with the shape of a person. Log in and follow the instructions